Advice Direct Scotland

Advice Direct Scotland

Advice Direct Scotland

51 Wilson Street, Brunswick House, G1 1UZ, Glasgow, United Kingdom

+441415535558

kuruluşun tanımı

Advice Direct Scotland (ADS) is Scotland’s largest advice agency, providing free and independent advice to the citizens of Scotland. The online identity of ADS is advice.scot. ADS is a highly accredited organisation, holding both ISO 9001 and ISO 27001 accreditations, Investors in People and Living Wage Foundation accreditation.

All our services are completely free at the point of use, offering reliable, relevant and practical advice for those who need it most. We understand that people today need access to advice 24/7.

Our innovative omni-channel technology enables our customers to engage with our services by phone, SMS, web chat, email, online and through social media. Our comprehensive knowledge base makes significant use of Artificial Intelligence and machine-learning to ensure the information we provide is always relevant and up to date. Advice Direct Scotland handles more than 750,000 contacts annually across our range of services and we have now dealt with over 2,000,000 separate cases.

ADS delivers the national consumer advice service in partnership with the Scottish Government, Trading Standards Scotland and local Trading Standards offices. consumeradvice.scot provides all Scottish citizens with practical, relevant and completely free consumer advice and information which makes a difference.

We use intelligence collated from Scottish consumers to combat illegal traders and improve the services that customers receive. This service was launched in April 2019 following the devolution of consumer advocacy and advice under the Scotland Act 2016. Since launch. We have assisted over 35,000 Scottish consumers with both everyday transactions and complex issues. Our innovative service empowers and protects the people of Scotland while supporting businesses that are efficient and fair.

dahil etme konuları

This organisation is willing to involve volunteers who face situations which make their participation in activities more difficult, from the following categories for different types of project:

  • Social obstacles
  • Educational difficulties
  • Cultural differences

This organisation holds a European Solidarity Corps Quality Label. The Quality Label certifies that the organisation is able to run projects in compliance with the principles and objectives of the European Solidarity Corps.

Scope Gönüllülük

Role Sona erme tarihi
Host31/12/2027
OID: E10256288
Last updated on 05/10/21

Kuruluş faaliyet konusu

Inclusion

Education and training

Human rights