If your application is successful, you will receive access to an aonline Help Centre on all the travel logistical aspects and how to get in touch with the contractor.

In case you need information, support or advice during your journey, there are several contact points you can get in touch with:

If things go wrong

• Dial 112, to contact the emergency services in any EU country from any phone, fixed or mobile. It is free of charge.
• In case of loss or theft, you need to report back to the local police. You will need to enclose the police report when making your insurance or compensation claim.
• Cancel any lost or stolen debit or credit cards immediately.
• If your passport and/or identity card (ID) has been stolen, report it to your country’s consulate or embassy as well as to the police.

Getting in touch with the EU

• In person, on the phone or by email: the EU works with National Agencies to bring the Erasmus+ Programme as close as possible to the participants. The National Agencies are based in the Erasmus+ Programme countries. They contribute to DiscoverEU notably with the organisation of pre-departure events and meet-ups of participants who travel in the country. Check the list of National Agencies and their contact details.
• For any other specific issues or questions participants must address the contractor.
• On the phone or by email: Eurodesk is a youth information service that answers your questions about European opportunities (e.g. European programmes for volunteering, studying or doing an internship abroad). Please note that they will not be able to help with technical issues related to the DiscoverEU travel. Those will be dealt with by the contractor, when they will contact you (if your application is successful). You can contact the closest Eurodesk info point via the interactive map.
• Online: Information in all the official languages of the European Union is available on the Europa website.
• In person: All over Europe there are hundreds of local European Union information centres. You can find the address of the nearest centre.
• On the phone or by email: Europe Direct is a service which answers your questions about the European Union. You can contact this service by Freephone: 00 800 67 89 10 11 (certain mobile phone operators do not allow access to 00800 numbers or may charge for these calls) or by email.
• Read about Europe: Publications about the EU are only a click away on the EU Publications.
• European Commission Representations: The representation offices act as the European Commission’s voice and monitor public opinion in their host country. They provide information on the EU through events and the distribution of brochures, leaflets and other materials.
• European Parliament Liaison Offices: Their role is to raise awareness about the European Parliament and the European Union and to encourage people to vote in the European parliamentary elections.